Buy.com SUCKS at actually getting stuff to you.

So, like most gamers, I’m always looking at an opportunity to get some sort deal on game-related purchases. Most of it includes frequenting many discount sites until something of interest pops up. Well, Buy.com caught my interest with 12 months of XBL (one free month included, thus 13 months) for only $45 bucks. Well, like most internet lovers, I happen to have e-mail addresses all over the place. One of them finally serving as a benefit to me in this purchase of 13 months of XBL. Using Google check-out, I was able to slash $10 off the orignial $45, thus 13 months of XBL for the low, low price of $35 dollars.

Everything was fine. I got an e-mail confirmation whenever my order was “shipped”. I was even given a tracking number so I could track my precious XBL card through its journey to me. I was happy. My 360 ended up crapping out after the purchase of this card, so I was sad, but I figured, “Hey, when my 360 is fixed, I’ll be able to input this code and not have to worry about anything for a while concerning this console! Everything is fine,”  Little did I know, that 13 days after my order had been “shipped”, it would still not grace my life with its presence.

So, like all (very angry) customers do when their orders do not reach their doorstep a week and a half after they had been “shipped”, I contacted Buy.com customer support. They gave me some la-de-da about this Tier2 Claims team having to accept Buy.com’s request to reship the XBL card to me for free. This was five days ago. I will copy and paste the contents of the e-mail so you can see exactly what it said:

“Because you have reported non-receipt of this order and tracking indicates the package has not yet been delivered, we are escalating your case to our Tier2 Claims Team to request that a replacement be shipped to you at no additional charge.

Please Note: If this request is approved but the item has been discontinued or is no longer available, a refund will be issued via your original payment method. A decision can usually be made within a few business days. In some cases involving special circumstances, this process may take additional time in order to resolve the issue. You will receive an email informing you of the final resolution as soon as our Tier2 team has processed this request.”

Needless to say, Buy.com FAILS. I ordered the 13 months of XBL on the 22nd of June. It’s now July 14th. Cory ordered a headset for me off of Buy.com and that even took a while to get it to me, but it didn’t take almost a month, so I’m not sure if I just want to ask for a refund now or what. Either way, I am not pleased, and will not be ordering from them again, and I advise you, even though the $10 dollars off shit with Google check-out is appealing… do not fall into their trap.